It’s far easier to just say everything is great, we love it, I’m so happy; than to really sit down and explain why everything is wrong, we hate it and I’m miserable.  When we shoot down our instincts and bury them under the guise that it’s just easier to do what—insert person/client here—wants, are we really doing the right thing or just looking for the easy way out?

Doing the right thing isn’t always going to be easy.  Telling your client “No” is scary.  But it’s also the right thing to do....